Our Travel Terms & Conditions

Conditions of Travel with Steam Incorporated: When a booking is accepted passengers are bound by the conditions of travel. Steam Incorporated, KiwiRail, Federation of Rail Organisations of NZ, the bus companies and venue owners accept no responsibility for loss or damage to passengers and their belongings. The organisers reserve the right to substitute motive power or rolling stock if operational needs require it. The organisers accept no responsibility for variations to any arrival or departure times. However, every attempt will be made to keep passengers fully informed of any alterations to the schedule. Each booking carries a non-refundable booking fee of $10 (except in the event that the trip does not run or is over-booked). No refunds will be given in the event of breakdown or delay after joining the train. In the event of cancellation by intending passengers, refunds will be made only if a clear 7 working days’ notice is given before the trip runs. Each cancellation will incur a $10 administration fee. In the event of cancellation by the organisers, Steam Incorporated reserves the right to offer vouchers to the same value for future rail excursions as an alternative to refund.

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